KILOAMP Global Service Commitment | Service Beyond Sales
We provide full lifecycle support for Surge Protective Devices (SPDs), Smart PDUs, and Enclosures:
• Technical Support: 24/7 online assistance for installation, configuration, and fault codes (supports English/Chinese/Spanish).
• Fault Resolution: Remote diagnostic report within 48 hours; replacement parts shipped in 5 business days (EU/US) or 7 business days (other regions).
• On-Site Service: Available for VIP clients in 30+ countries (requires 72-hour advance booking).
1. Request Submission: Submit a ticket via www.kiloamp.com/support(http://www.kiloamp.com/support), email support@kiloamp.com(mailto:support@kiloamp.com), or call regional hotlines (e.g., +86-755-1234-5678).
2. Documentation: Provide product serial number, photos/videos of the issue, and proof of purchase.
3. Confirmation: Receive service categorization (email/call) within 2 hours.
4. Closed-Loop Tracking: Post-service satisfaction survey sent to clients; feedback impacts engineer KPIs.
• Transparent Pricing: Free labor and parts during warranty; downloadable out-of-warranty pricing list.
• Parts Availability: 300+ critical modules stocked in overseas warehouses; priority processing for urgent orders.
FAQs
Q: How to check if an SPD is damaged after a lightning strike?
A: Log into Platform and check the "Lightning Strike Counter". Replace core modules if counts ≥3 (error code LED-07).
Q: What if there’s no local service center?
A: Ship the product to Shenzhen HQ (freight collect); we cover return logistics with full tracking.
Any needs, questions or concerns, please feel free to Contact Us.
KILOAMP team will get back to you within 24 hours.
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