KILOAMP Global Returns | Hassle-Free Solutions
1. Quality Issues: Defects confirmed by third-party inspection report within 7 days of delivery.
2. Wrong Purchase: Unopened products within 30 days (Limited to official website direct purchase orders).
3. Customized Products: Non-standard items (e.g., special-sized PDUs) are non-returnable.
1. Request: Submit a Return Form at www.kiloamp.com/returns(http://www.kiloamp.com/returns) or email kiloamp@kiloamp.com.
2. Approval: Receive RMA number and prepaid shipping label (DHL/FedEx) within 1 business day.
3. Shipment: Use original packaging with cushioning; mark RMA number on the box.
4. Refund: Full refund (minus 10% handling fee for logistics/disinfection) within 15 business days after quality inspection.
• Physical damage (scratches, water ingress, unauthorized modifications).
• Missing accessories or documentation (manuals, warranty cards).
• Exceeding return timeframe (based on delivery date).
• International Returns: Customs duties/VAT borne by the customer; retain clearance records.
• Parts Recovery: Damaged components must be returned; otherwise, replacement costs will be deducted.
• VIP Priority: Prepaid refunds available for VIP clients (requires credit hold).
Tel: +86-755-8668-7970
Service Hours: Mon-Fri 9:00-18:00 (Local Time)
Email: kiloamp@kiloamp.com
Any needs, questions or concerns, please feel free to Contact Us.
KILOAMP team will get back to you within 24 hours.
English 
